Draft a document
Prepare a proposal, report or customer letter using case information, agreed rules and the right template.
Requested by an employeeTHE COMPANY BRAIN / LAAVA
Put your business knowledge to work.
A shared knowledge layer for your business. The Company Brain connects company knowledge, documents and systems so people and AI agents can answer questions and do the work.
20 minutes about your organisation and a first application.
SHARED CONTEXTFOR PEOPLE & AGENTS
01 / From knowing to doing
An answer
is the beginning.
Once the right information is together, you can do more with it. Draft a document. Identify what is missing. Prepare a next step. Using the same business context.
THE COMPANY BRAINIllustrative example
“What have we agreed with this customer?”
Bring the context together
Agreements at a glance
- Work described in the customer agreement
- Timeline recorded in the case
- Person responsible for review
An agent finds relevant agreements in the case, documents and connected systems. The answer references the sources used.
Example: from customer agreement to proposal
This illustrates a workflow we can configure. Together, we define sources, integrations, agent tasks and human review points.
02 / Company knowledge for AI agents
Shared knowledge.
Your business.
Connected.
Documents are a starting point. To turn them into useful work, we also capture relationships, agreements and responsibilities.
01
What your company knows
Product information, customer agreements, project documents and expertise, with identifiable sources and content owners.
02
How work gets done
Process steps, exceptions, templates and decision rules. What needs to happen, and who decides?
03
What is happening now
Relevant case information, open tasks and statuses from the systems we connect, with visibility into how current they are.
04
Who can do what
Access for each employee and agent, permitted actions and clear points for review or approval.
On request or as part of a process
One foundation.
More possibilities.
A first agent puts knowledge, agreements and integrations to use. For the next application, we reuse what is in place and add what is missing. Confirmed corrections are reflected in the appropriate sources and configuration.
Understand a case
Bring together agreements, missing information and open tasks. Give the next colleague a useful starting point.
During an enquiry or handoverFollow up a customer question
Combine knowledge with relevant system data. Prepare an answer or create a ticket and follow-up task within agreed permissions.
When a question arrivesMove a process forward
Use a received document or changed status to trigger a check, draft or task. Include approval where it is needed.
Triggered by an agreed eventIn practice
OpenSource
Energie.
VoiceChatTicketsCollections
Multiple agent roles. One operational foundation.
OpenSource Energie brings customer contact and follow-up onto one operational AI platform. Voice, chat, ticket and collections agents handle recurring work and hand exceptions to people. Each next workflow builds on a shared foundation for context, tools and control.
Explore the case study03 / How we build it
Start with a process.
Build from there.
We work with the people who run the process every day. A Laava engineer brings together business context, system integrations and the first agent task.
More about the Laava Platform- 01
Choose the work to improve
We select one process with an owner, concrete examples and a clear desired outcome.
- 02
Establish shared context
We connect the required sources, link cases and agreements, and define freshness, access and responsibilities.
- 03
Launch the first application
With Platform Launch, we build and test the first workflow, including actions, human review and production handover.
- 04
Operate and expand deliberately
With Operate & Expand, we review quality and usage. The next agent reuses the same context, integrations and agreements where possible.
Practical questions/ 05
What is The Company Brain?
The Company Brain is a shared knowledge layer on the Laava Platform. An AI knowledge base can be the starting point. We connect company knowledge with current case information, processes and system actions, so people and multiple AI agents can use the same business context to do the work.
Do our existing systems stay in use?
Yes. We build around the systems you work in, such as SharePoint, CRM and ERP. For each application, we define which information to retrieve and which actions integrations can support.
Can different agents use the same context?
Yes, that is the starting point. We configure shared sources and agreements and give each agent the access required for its task. A service agent and a document agent can work from the same case context, for example.
How do we stay in control of the agents?
We agree which sources and actions are available, when people review work and how results are checked. Corrections, outdated information and errors are addressed through ongoing management.
How do we start building a shared knowledge layer?
Bring one recurring question or task. We start with the sources needed for that application. Content owners establish which information is authoritative. Together, we build the first workflow and expand the shared context from there.
THE NEXT STEP
What does your
company know?
Bring a recurring question, a document or a handover. We will discuss what work it could enable and a useful first application.
Book an introductionPrefer to send a message first?