Case studies from the real operation

OpenSource Energie: four agent roles on one platform

OpenSource Energie is moving customer contact and follow-up onto one operational AI platform. Voice, chat, ticket, and collections agents pick up recurring work as it arrives and hand exceptions to people, so routine handling stops eating the team's week, and every next workflow starts on a foundation that already knows the operation.

Ticket workflows handled in production, from triage to grounded escalation.

Tenant Dossier Review Workflow

AI workflow for a large rental agency in the Randstad region that reads tenant documents, validates income and identity data against acceptance criteria, and explains every flag before a human makes the final call.

Manual checking and retyping is replaced by a pre-validated dossier with clear exceptions.

SharePoint Knowledge Layer

Permission-aware semantic search across 50,000+ SharePoint documents. Search time dropped from 12 minutes to 45 seconds, with zero permission violations in production.

Sovereign AI Infrastructure

Private AI platform for a global maritime engineering company. Open-source models running on-premise with Kubernetes - zero data leaves the building.

Zero external API calls - all inference runs on-premise

Telecom Support Triage & Tier-1 Resolution

AI support flow for a telecom operation that classifies incoming tickets, resolves repeatable Tier-1 issues, and hands complex cases to the right human queue with usable context.

Issues resolved autonomously during validation

Brand Voice Product Content Pipeline

AI content pipeline that turns raw product data into on-brand, SEO-aware product descriptions at catalogue scale, with editorial review still in control.

CSRD Narrative Drafting Assistant

AI drafting assistant for sustainability teams that turns ESG data and CSRD requirements into structured first drafts, so reporting starts from a grounded narrative instead of a blank page.

Contract Review Against Internal Playbook

AI review workflow that checks contracts against a firm's own playbook, flags deviations, and gives lawyers a usable first-pass risk summary before detailed review starts.

Logistics Knowledge Retrieval Layer

Knowledge layer for logistics teams that answers operational questions from internal documentation with source-backed responses, so staff stop losing time in manuals, folders, and colleague escalations.

Logistics Document Intake Before ERP Entry

Document intake workflow for logistics backoffices that reads freight documents, extracts structured fields, and validates them before ERP entry, so teams stop retyping and correcting the same information by hand.

AI-Assisted KYC Screening

KYC screening workflow that checks clients against sanction lists and public sources, then produces structured risk profiles analysts can review instead of building every dossier from scratch.

Technical Spec Comparison for Procurement

AI workflow that extracts technical parameters from supplier datasheets, compares them against project requirements, and flags deviations before they turn into procurement mistakes or engineering delays.

Tender Drafting from Internal Knowledge

AI tender workflow that turns an RFP into a structured first draft by matching requirements to internal case studies, CVs, and reusable proposal knowledge.

Woo Redaction Review Assistant

Review assistant for Woo requests that pre-marks sensitive information in government documents, so civil servants start from a suggested redaction layer instead of from zero.