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Laava Platform//CONTEXT / ACTIONS / AGENTS / CONTROL

One platform for AI agents that
work.

Laava connects business context, systems, and secure actions in one operational AI platform. Our Forward Deployed Engineers bring the first workflow live and build from there.

Start with one workflow. Keep the context, tools, governance, and operational learning for every agent that follows.

1Shared foundation
1stScoped workflow
3Deployment profiles
Platform

Positioning

More bots do not make an intelligent company.

The first demo is rarely the hard part.

Production agents need current context, controlled access to systems, explicit approval rules, evaluation, monitoring, and an owner when something changes.

Laava turns those requirements into one reusable platform instead of rebuilding them for every workflow.

Start with the bottleneck before tooling
Proof before scale or transformation
Decisions based on operational reality

Platform architecture

One operating system behind every agent

The first workflow establishes the shared context, tools, and controls. The next workflow reuses that foundation instead of starting as another isolated build.

Reuse loop

01First workflow live
02Reuse context, tools, and controls
03Add the next workflow

Existing operation

Documents and knowledge
ERP, CRM and ticketing
Identity and permissions
Workflow state

Context and data

01

Approved sources, ownership, provenance, permissions, and current operational state.

Safe tools and actions

02

Scoped reads, proposals, approvals, and writes into the systems the business already runs.

Agents and workflows

03

Specialised agents across chat, voice, email, tickets, web, and APIs within the agreed Launch scope.

Control and operations

Identity, human review, evaluations, logging, incidents, changes, releases, rollback, ownership, and cost are handled as part of the production system.

Deployment follows the workload

Laava Managed

Standard scoped route

Customer Cloud / VPC

After architecture and responsibility review

Laava Box

Paid design-partner route

Laava × OSE2026
OpenSource Energie

Four specialised roles

One foundation underneath them all

Lighthouse implementation

One AI operation. From customer call to back-office follow-up.

OpenSource Energie runs voice, chat, service-ticket, and collections workflows on one shared foundation, connecting context, tools, controls, and human handovers.

Less routine work for the team. Recurring steps in customer contact and follow-up shift from people to agent workflows. People keep the exceptions and the judgment calls.

Available 24/7. Digital workflows keep customer work moving, with human handoff where judgment is needed.

Explore the OpenSource Energie case
7,477
production ticket workflows
807
production voice conversations
99.6%
ticket workflow completion
24/7
support across 3 channels

Approach

From one workflow to operational AI capacity

A commercial path that keeps delivery and product adoption connected.

Step 01

Prove one workflow

Define the bottleneck, business owner, systems, source of truth, actions, risks, and a measurable success gate.

Step 02

Launch on the platform

Set up the workspace, identity, context sources, tools, agent, evaluations, monitoring, and operational runbook.

Step 03

Operate and improve

Track quality, usage, cost, incidents, model changes, and human corrections. Every change stays reviewable and reversible.

Step 04

Expand with an FDE

Reuse the existing context, tools, and controls to bring the next workflow live faster.

Choose the deployment that matches the work

Private and secure are architecture outcomes, not marketing adjectives. We choose the profile after mapping data, availability, access, and operations.

01

Managed EU environment

An environment managed by Laava within an explicitly agreed European hosting, access, and service scope. This is the standard scoped route.

ManagedEUPortable

02

Your cloud or VPC

The platform may run in the customer cloud boundary after architecture, security, operating responsibility, and economics have been reviewed.

Customer-ownedIntegratedGoverned

Laava Box on premises

A paid design-partner route for hard physical-location, offline, local-network, or operational-control requirements. Delivery follows a separate readiness assessment.

On premisesPrivateManaged

Forward Deployed Engineers make the platform useful.

An FDE works with a domain owner inside the operation, owns the path to production, and turns each implementation into reusable context, tools, evaluations, and runbooks.

You get somebody close to the work, backed by Laava's platform and specialists.

Questions

What companies ask before adopting the platform

First step

Discuss your first workflow

Bring one recurring process, the systems involved, and the outcome you want. We will assess the first agent, platform fit, and the most sensible deployment profile.

Response time

We typically respond within 24 hours

Laava Platform | Operational AI Agents | Laava