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Project context

Tenant Dossier Review Workflow

AI workflow for a large rental agency in the Randstad region that reads tenant documents, validates income and identity data against acceptance criteria, and explains every flag before a human makes the final call.

Working pilotLarge rental agency in the Randstad region2026

Client identity kept confidential

Headline result
60 min
Saved per dossier
Estimated
60 min
Saved per dossier
Manual checking and retyping is replaced by a pre-validated dossier with clear exceptions.
Estimated
5+
Document types
Payslips, employer statements, identity documents, contracts and supporting evidence.
Observed
HITL
Exception review
Every policy exception, missing document or low-confidence field is routed to a human reviewer.
Observed

The challenge

The solution

Technology stack

Document OCRLayout-aware extractionValidation workflowHuman-in-the-loop reviewExplainable AI

The result

Within minutes the team receives a complete, structured and validated tenant dossier, including missing items, extraction confidence and the exact reasons for review flags.

That saves up to 60 minutes per tenant dossier. More importantly, the backoffice spends less time retyping and cross-checking routine evidence, and more time on dossiers where judgement, nuance and client communication matter.

The workflow also creates a clearer audit trail: what was extracted, which rule was checked, why an item was flagged and who approved the final review.

Next step

Want to explore where this could land first in your operation?

Start with one concrete workflow. We assess the first agent, platform fit, and the most sensible route to production.

Tenant Dossier Review Workflow Case Study | Laava