Privacy Policy

Welcome to Laava. We value the protection of your personal data. In this privacy policy, we inform you about how we handle your personal data.

1. Responsible Party

Laava, located in Utrecht, is responsible for processing personal data as described in this privacy policy.

2. Personal Data We Process

Laava processes your personal data because you use our services and/or because you provide it to us. Below is an overview of the personal data we process:

• First and last name
• Address details
• Phone number
• Email address
• Job title and company name
• Other personal data you actively provide
• Data about your activities on our website
• Internet browser and device type

3. Special and/or Sensitive Personal Data

Our website and/or service does not intend to collect data about website visitors under 16 years of age unless they have permission from parents or guardians. However, we cannot verify if a visitor is over 16. We encourage parents to be involved in their children's online activities to prevent data being collected about children without parental consent.

4. Purpose and Legal Basis

Laava processes your personal data for the following purposes:

• Processing your payment
• Calling or emailing you if necessary to perform our services
• Delivering goods and services to you
• Providing technical support and consultancy services
• Conducting market research and analysis

5. Automated Decision-making

Laava does not make decisions based on automated processing about matters that could have significant consequences for individuals. These are decisions made by computer programs or systems without human intervention.

6. Data Retention

Laava does not store your personal data longer than strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods:

• Name > 7 years > Legal retention period Tax Authority
• Address > 7 years > Legal retention period Tax Authority
• Email address > 7 years > Legal retention period Tax Authority
• Phone number > 7 years > Legal retention period Tax Authority
• Job title and company name > 7 years > Legal retention period Tax Authority
• Other personal data > 7 years > Legal retention period Tax Authority

7. Sharing with Third Parties

Laava does not sell your data to third parties and will only provide it if necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.

8. Cookies

Laava only uses technical and functional cookies, and analytical cookies that don't infringe on your privacy. A cookie is a small text file that is stored on your device when you first visit this website. You can opt out of cookies by setting your internet browser to stop storing cookies.

9. Your Rights

You have the right to view, correct, or delete your personal data. You can send a request to hello@laava.nl.

10. Data Protection

Laava takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. Contact us at hello@laava.nl if you have concerns.