Terms and Conditions

Welcome to Laava. Below you will find the terms and conditions that apply to all services and products we offer.

1. Definitions

In these terms and conditions, the following definitions apply:

• Client: the natural person or legal entity that has commissioned Laava to perform work or deliver products.
• Agreement: any mutual acceptance, confirmed in writing or by electronic mail, for the delivery of one or more products or services from Laava.

2. Applicability

These terms and conditions apply to all offers, quotations, and agreements where Laava supplies goods and/or services of any nature to the client.

3. Quotes and Offers

All quotes and offers from Laava are non-binding unless a deadline for acceptance is specified in the offer. A quote or offer expires if the product to which the quote or offer relates becomes unavailable in the meantime.

4. Execution of the Agreement

Laava will execute the agreement to the best of its knowledge and ability and in accordance with good professional practice.

5. Modification of the Agreement

If during the execution of the agreement it becomes apparent that it is necessary to modify or supplement the work to be performed, the parties will amend the agreement in a timely manner and by mutual consultation.

6. Prices and Payment

Prices are exclusive of VAT and other government levies unless otherwise indicated. Payment must be made within 14 days of the invoice date, in a manner specified by Laava and in the currency in which the invoice was issued.

7. Liability

Laava is not liable for damages of any nature arising from Laava acting on incorrect and/or incomplete information provided by or on behalf of the client.

8. Force Majeure

Laava is not obliged to fulfill any obligation to the client if prevented from doing so as a result of a circumstance that is not due to fault, and neither by law, a legal act, or generally accepted practices can be attributed to Laava.

9. Intellectual Property

All intellectual property rights arising from Laava's work remain with Laava unless agreed otherwise in writing. The client is not permitted to reproduce, publish, or make these intellectual property rights available to third parties without prior written permission from Laava.

10. Data Protection

Laava complies with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR). Laava will take appropriate technical and organizational measures to protect personal data against loss or any form of unlawful processing.

11. Confidentiality

Both parties are obliged to maintain confidentiality of all confidential information they obtain from each other or from other sources in the context of their agreement. Information is considered confidential if this has been communicated by the other party or if this arises from the nature of the information.

12. Termination

Both parties may terminate the agreement in writing at any time with a notice period of one month. Upon termination of the agreement, provisions that by their nature are intended to continue after termination shall remain in force.

13. Disputes

Dutch law exclusively applies to all legal relationships to which Laava is a party. Disputes will only be submitted to the competent court in the district where Laava is established.

14. Client Responsibilities

The client is responsible for timely delivery of all information and data essential for the execution of the agreement. The client guarantees the accuracy, completeness, and reliability of the data provided to Laava, even if these originate from third parties.

15. Support and Complaints

Laava provides support to its clients during the execution of the agreement. Any complaints about the services provided must be reported to Laava in writing within 14 days of discovery.