Procedures and document knowledge
The import procedure for this route, what document fields mean, storage terms and playbooks for holds and missed slots. With source and version.
AI at work/ Interactive workflow example
The driver is at the gate. The container cannot leave.
A phone call starts the work. Agents check each release separately, compare the documents, ask the forwarder for a correction and plan a new truck slot once customs releases. Company Brain supplies procedures and document knowledge; the Laava Platform coordinates the work and the connections.
Fictional terminal, carrier, forwarder, haulier and documents. The call is a written script without audio. Statuses, messages and the slot are simulated.
- 01 / Start
A driver calls from the gate
- 02 / Work
Five releases, documents, a correction and a new slot
- 03 / Result
A handover with timestamps, or a hold with an owner
01 / The example
One container,
five conditions.
Play it or choose an exception. Click any item to open its document, including how the driver or the forwarder sees it.
Interactive workflow exampleFictional
CRVU 418207 3Shipment
Case timeThu 15 Oct · 10:12+0 m · Time compressed
01 / 08CallStep 1 of 13
The driver is at the gate
Bram calls from his cab: the container will not come out. This call starts work; it is not a question for an FAQ.
TerminalNot known yet
CarrierNot known yet
CustomsNot known yet
Pickup authorityNot known yet
Truck slotNot known yet
Documents completeNot checked yetNot a release condition
- ShipmentNot started yet
- ReleaseNot started yet
- Document checkNot started yet
- Correction requestNot started yet
- Slot and storageNot started yet
- Gate operatorNot started yet
- Truck slotNot started yet
- GateNot started yet
- HandoverNot started yet
Click any item to open its document.
Document · Step 1
Driver call
- Driver
I am at the Brakmond gate. My container is not being released.
- Status
- In progress
- Owner
- Terminal agent
Case time is compressed: four hours in about a minute.
02 / Step by step
What happened,
in plain words.
The standard path, from the phone call to the handover.
01Call
The driver is at the gate
Bram calls from his cab: the container will not come out. This call starts work; it is not a question for an FAQ.
Read back first, details second
Number, plate and PIN are read back and compared with the haulier's pre-notification. Only then does the agent share shipment details.
02Context
The procedure for this route
Company Brain supplies the import procedure for this route, what the document fields mean and the customs hold playbook. Those rules decide which checks apply.
03Checks
Five conditions, kept apart
Terminal, carrier, pickup authority and slot are fine. Customs is holding the container. Each status has its own source and time; one green light does not turn another green.
Documents side by side
The B/L says 18,420 kg, the packing list and the declaration 16,240 kg. The difference is shown verbatim, with the source line of each document.
04Act
Three things at once
Rijnpoort gets a correction request quoting the exact lines, Mila at the gate gets an alert, and slot and storage are assessed: the 10:00 slot is at risk, storage is free until Friday.
A precise interim answer
Bram hears what is going on, who is fixing it and what happens next. The call ends; the case stays open.
05Wait and resume
Correction in, only weight rechecked
Rijnpoort sends a new packing list and amends the declaration. The message is matched to the same shipment; only the weight check runs again. Paperwork in order is not a release.
Customs releases
A new status from the customs connection clears the hold. The agent never grants a customs release itself; it reads the status from the source.
06Confirm
Mila confirms the rest
The gate operator rechecks terminal, carrier and pickup authority and confirms. Only now can a new slot be booked.
New slot, confirmed by the dispatcher
The 10:00 slot has expired. There is room at 14:00; Inge at Kooistra confirms and Bram gets a message.
07Pickup
All five clear, the gate opens
Customs, carrier, terminal, pickup authority and slot are all right at the same moment. Only then does the terminal record the gate-out.
08Handover
Handover with timestamps
What blocked, who solved it, the new slot and the gate-out are in one handover. Storage stayed within the free period.
03 / Who does what
Knowledge, coordination
and who decides.
Coordination and connections
The call, statuses from terminal, carrier and customs connections, the correction request, the slot and the handover. Messages land on the right shipment.
Who decides
Only customs releases, the gate operator confirms the rest and the dispatcher confirms the slot. The agent reads statuses and prepares work, but never grants a release.
The next step
Where does work
get stuck for you?
Together we look at one process: where it starts, where it waits and who decides. Then it is clear what a first application can do.
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